E-ZPass news and updates

Traveling with E-ZPass

A trip out-of-state, or a change in your driving pattern, may have an impact on your E-ZPass account. We recommend making a larger one-time payment or increasing your automatic replenishment and low balance threshold amounts before traveling to avoid your balance falling negative before the next replenishment cycle. E-ZPass Tags with balances at $0 or below may not work in other states for 24-48 hours. You can make these changes online or by contacting customer service at 1-866-397-4334.

Some E-ZPass agencies have a toll calculator to help estimate the cost of traveling. This estimation is customizable based on the roads you will drive on, your entry points, your exit points, and the number of axles on your vehicle. Minnesota does not use toll calculators because we use dynamic pricing in our lanes. You can find links to other E-ZPass websites on the E-ZPass Group website.

E-ZPass tag vs. MnPASS tag

The switchable Minnesota E-ZPass tag allows you to travel outside of Minnesota on any participating E-ZPass facility and pay tolls from your Minnesota account.

The old MnPASS switchable and sticker tags continue to work, but only in Minnesota. There is no need to trade your old tag for a new E-ZPass tag unless you plan on traveling outside of Minnesota.

If you do plan on traveling outside of Minnesota, contact customer service to trade your MnPASS tag for a new E-ZPass tag. Once the new tag is assigned to your account, it may take up to 48 hours for it to be active out-of-state; plan accordingly.

Fraud alert—don’t be scammed!

There is a variety of fraud activity including messages pretending to be MnDOT or E-ZPass saying you have an invoice or bill from using the Minnesota E-ZPass Express Lanes. This is a scam!

Scam artists send what might seem like an official email or text with an urgent message to “click” on a link or respond to the message in some way. Phone numbers and email are chosen at random. Don’t respond. You could be duped into giving away sensitive data, including personal identity or credit card information.

Account holders

Minnesota E-ZPass will never text or email you for personal or sensitive information. For your security, we do not accept credit card numbers by mail, email, chat, or voicemail. If you have questions or concerns regarding your account or a message you receive, check your account through the secure customer portal, or contact us directly.

Non-account holders

Be aware and don’t respond to anything that seems off or suspicious. Report fraud activity to the Federal Trade Commission or to the FBI’s Internet Crime Complaint Center.

Learn more on the Federal Trade Commission's website about how to recognize and report spam text messages.

I-494 Edina to Richfield project

A multi-year construction project on I-494 in Edina, Bloomington and Richfield includes adding new E-ZPass lanes. This multi-phase project brings other safety improvements along this busy Twin Cities interstate including a new ramp at the I-35W and I-494 interchange, new bridges at Portland Ave., Nicollet Ave., and 12th Ave., and the addition of a new pedestrian bridge at Chicago Ave.

To learn more, visit the I-494 Edina to Richfield project webpage where you can sign up for project email updates.

Out-of-state tags

If you already have an E-ZPass tag from another E-ZPass agency (for example I-PASS), please be sure to remove that tag from your vehicle if you are using one of our Minnesota tags (E-ZPass or MnPASS), or if you are carpooling and the tag doesn’t have the option to switch it into HOV mode. Other E-ZPass tags are always in fee-paying mode, and you will be charged. Not removing the tag from your vehicle may result in duplicate tolls or being charged when carpooling in Minnesota E-ZPass lanes.

Learn more about the differences between Minnesota and the national E-ZPass network.

Using your tag in a rental vehicle

Your E-ZPass tag can be used in rental vehicles. Your rental vehicle should be added to your E-ZPass account as an additional vehicle while in use to avoid any potential violations. Be sure to immediately remove the rental vehicle from your account when you turn it back in. You may be held responsible for tolls until the rental vehicle is removed from your account. Additionally, several states elect not to reverse these charges for customers when they occur.

Many rental vehicles are already equipped with tolling devices, be sure to work with your rental car company to deactivate their device and use your own E-ZPass tag.

E-ZPass Minnesota electric vehicle incentive

This program addresses a larger goal of trying to get more electric vehicles on the road in Minnesota by giving E-ZPass Minnesota credits to people who purchase or lease a new or used electric vehicle between November 1, 2019 and October 31, 2025. The E-ZPass Minnesota incentive encourages those who are thinking about purchasing or leasing a vehicle to choose an electric vehicle or a plug-in hybrid electric vehicle. Note: you must have or open an E-ZPass Minnesota account including all minimum balances and fees, as applicable, to receive E-ZPass Minnesota credit. Only one electric vehicle incentive per person. E-ZPass Minnesota promotional credits can be used only on Minnesota E-ZPass lanes.

How it works

• Purchase or lease a new or used battery electric or plug-in hybrid vehicle between November 1, 2019 and October 31, 2025. (Not valid for electric motorcycles. Motorcycles are always free on E-ZPass Minnesota lanes.)
• Verify proof of purchase, proof of lease or title transfer with the E-ZPass Minnesota customer service center.
• Note: Qualifying proof of purchase or lease can be submitted by email to customerservice@ezpassmn.net. You will be notified once it is approved.
• Receive a one-time credit per person to pay toll charges for using E-ZPass Minnesota lanes.
• Battery electric vehicles receive a one-time E-ZPass Minnesota credit of $250.
• Plug-in hybrid electric vehicles receive a one-time E-ZPass Minnesota credit of $125.
• E-ZPass Minnesota credits do not expire unless the account is closed. All other terms of agreement apply.
• Credit is available one time only per person and only valid for the E-ZPass Minnesota system.

For More Information
Contact E-ZPass Minnesota customer service center or call 1-866-397-4334.