Understands Customers' Needs

About the measures

Open decision-making performance measures provide an important opportunity to understand how the public feels towards MnDOT in two key areas: public trust and public confidence. Public trust and public confidence data come from a public opinion survey of a representative sample of Minnesota’s population conducted every two years.

Where we want to go

Accountability, transparency, and communication are essential to open decision making. Transportation decision-makers are stewards of the transportation system and have the responsibility to make informed choices and be open about how and why decisions are made.